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区人社局:经办服务“大优化” 业务流程再精简
2017年 12月 29日 17:40:04  来源: 本站原创 编辑: 王瑜 责任编辑: 孙振营

重庆綦江网消息(通讯员 张平贵)今年以来,区人社局通过合理设置业务办理窗口、规范业务流程、全方位宣传人社政策等举措,进一步优化服务质量,方便群众办事。

在合理设置窗口方面,分三个区域开设社保卡办理、医保(生育)、失业、工伤、养老保险、就业创业等业务办理窗口56个,开通政策咨询窗口和特殊群体业务办理“绿色通道”;简化流程、整合服务窗口,变“多头受理”为“一窗式服务”,实现“一站式”办公、“一条龙”服务,大大缩短企业单位和群众办理时限。

进一步规范业务流程,在2014年《业务流程规范汇编》基础上对人力社保公共服务事项进行重新修订,重点梳理就业创业、社会保险、人事人才、劳动维权等公共服务事项,并实行动态调整;将所有面向群众的基本公共服务事项都逐项编制业务流程,列明服务科室的咨询电话和监督电话、服务事项名称、材料申报单位(人)、所需材料、接收单位(科室)、办事流程、办理时限和备注。减少服务对象提交材料156种、证明或盖章15项、往返街镇25次。

立体宣传政策,通过QQ、微信群等方式发布转移政策并详细解读,让群众足不出门便知人社事;在人力社保服务大厅张贴办事指南,其中包括办理流程、提交材料、办理时限等,并实行一次性告知制度,便于群众了解,努力实现“最多跑一趟”;深入街镇、社区举办宣传活动,发放宣传单,通过村广播和广场大屏幕等便捷方式,使百姓知晓政策内容和具体要求。

为营造便捷高效的服务环境,该局持续改进机关作风,强化干部职工服务理念,杜绝“门难进、脸难看、事难办”的服务态度,杜绝人力社保服务窗口对企业单位和群众说“不”,切实提高服务水平和工作效能。

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